Privacy Policy

1. Introduction

At Narrativ ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social data platform, SDK, APIs, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and profile information
• Payment Information: Billing address, payment card details (processed securely through our payment processors)
• Communication Data: Information you provide when contacting our support team or participating in surveys
• API Credentials: Developer keys and integration configurations

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, API calls made, timestamps, and interaction patterns
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you connect your accounts
• Analytics providers and advertising partners
• Business partners and data providers
• Publicly available sources

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To operate, maintain, and deliver our platform and features
• Process Payments: To process transactions and manage your subscriptions
• Improve Services: To analyze usage patterns and enhance our platform's functionality
• Communications: To send service updates, security alerts, and marketing communications (with your consent)
• Customer Support: To respond to your inquiries and provide technical assistance
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Research: To conduct research and develop new products and features

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who provide services on our behalf, including payment processing, data analytics, email delivery, hosting, and customer support.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection and privacy

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-leading security practices.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your relationship with us
• Legal obligations requiring data retention
• Statute of limitations for potential legal claims
• Business necessity for retaining certain data

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications and certain data processing
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@narrativ.tech. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. You can control cookies through your browser settings. The types of cookies we use include:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses approved by relevant authorities.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@narrativ.tech
• Legal Inquiries: legal@narrativ.tech
• Twitter: @narrativ

14. Regulatory Compliance

We are committed to complying with applicable data protection regulations, including:

• GDPR: General Data Protection Regulation (European Union)
• CCPA: California Consumer Privacy Act (California, USA)
• Other Regulations: Applicable local and international privacy laws

For GDPR-related inquiries, our Data Protection Officer can be reached at dpo@narrativ.tech.